PIPEDA (Canada)← Back to site
PIPEDA (Canada) · Effective date: 6.15.2026 · Last updated: 6.15.2026

Your privacy rights under Canadian law

If you are in Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws give you specific rights over your personal information. This page describes those rights and how to exercise them. It complements our general Privacy Policy; in case of conflict, the rights described here apply for Canadian residents.

Contents
  1. How we collect and use personal information
  2. Consent
  3. PIPEDA principles
  4. Your rights
  5. How to exercise your rights
  6. Cross-border data transfers
  7. Quebec residents
  8. Complaints
  9. Contact

§ 01How we collect and use personal information

We collect personal information from you with your knowledge and consent, in the amount and for the purposes described in our Privacy Policy. We use this information only to provide the curation service, to communicate with you, and to meet legal obligations.

By creating an account or submitting your intake form you consent to our collection and use of your personal information as described. For sensitive personal information — the optional learning support and medical considerations — we ask for and rely on your express consent, which you may withdraw at any time.

§ 03PIPEDA principles

We commit to handling your personal information consistent with PIPEDA’s ten fair information principles:

01
Accountability we are responsible for personal information under our control. Our contact for privacy matters is privacy@ralspin.com.
02
Identifying purposes we identify the purposes for which we collect information at or before the time of collection.
03
Consent we collect, use, or disclose personal information only with your knowledge and consent.
04
Limiting collection we collect only what we need for the identified purposes.
05
Limiting use, disclosure, and retention we use, disclose, and retain information only for the purposes identified, and only as long as necessary.
06
Accuracy we keep information as accurate and up to date as needed for the purposes.
07
Safeguards we protect information with security appropriate to its sensitivity.
08
Openness we make our privacy practices available to you, including this page and our Privacy Policy.
09
Individual access you may access the personal information we hold about you and challenge its accuracy and completeness.
10
Challenging compliance you may address concerns about our compliance to our privacy contact.

§ 04Your rights

Under PIPEDA you have the right to:

§ 05How to exercise your rights

Email privacy@ralspin.com with your request. We will respond within 30 days. If a request is complex we may extend by up to 30 more days and will tell you if we need to.

§ 06Cross-border data transfers

Ralspin is based in the United States, and several of our service providers are US-based. By providing your personal information to us, you understand it will be transferred to and processed in the United States and other countries where our service providers operate. Those countries may have different data protection laws than Canada. We use contractual safeguards with each service provider to maintain protection of your information.

§ 07Quebec residents

If you are in Quebec, Law 25 (the Act respecting the protection of personal information in the private sector) gives you additional rights, including the right to be informed about automated decision-making, the right to data portability, and the right to know which third parties receive your information. Email privacy@ralspin.com with the subject line “Quebec Privacy Request” to exercise these rights. We will respond in French if you request, and we will respond within 30 days.

§ 08Complaints

If you believe we have mishandled your personal information, please tell us first — we want to fix it. You also have the right to complain to:

§ 09Contact

Canadian privacy questions: privacy@ralspin.com.